Customer Touchpoint Map B0 (55" x 39") PVC (unbreakable) (EN)

In today's competitive market, delivering an outstanding customer experience is pivotal. The Customer Touchpoint Map offers a comprehensive view of the customer's journey, helping you refine experiences that consistently delight.

Begin by identifying a customer persona and charting their interactions, from purchase to post-purchase feedback. Focus on channels and the customer's emotional state at each touchpoint to reveal powerful insights.

• Large Dimensions: 140 x 100 cm (55" x 39") ensures ample space for detailed mapping.
• Durable Material: Made from robust PVC to withstand multiple brainstorming sessions.
• Clear Layout: Designed for easy visualization of stages, channels, and emotional states.

For a comprehensive approach to customer experience mapping, we recommend pairing the Customer Touchpoint Map with our Customer Journey Map. Dive deep into every nuance of your customer's journey. Both maps are integral components of our Customer Journey Mapping Workshop Toolkit, ensuring a holistic approach to customer experience design and analysis.

• Delve deeper into the Customer Touchpoint Map with expert insights from our partner, cxOmni. Check out their informative guide on touchpoints.
• Interested in a seamless digital solution for customer journey mapping? Explore cxomnis innovative software solution to elevate your strategy.

1. Comprehensive Insight: Visualize every customer interaction.
2. Emotional Mapping: Understand the emotional nuances of your customer's journey.
3. Continuous Improvement: Design better and more impactful customer experiences.

https://cxomni.net/en/customer-journey-mapping-guide/