Customer Journey Mapping Workshop Toolkit

In an era where customer-centricity is more than a buzzword, it's a business imperative. With the cx/omni Journey Customer Mapping Workshop Toolkit, you're not just mapping customer journeys; you're building bridges between your brand and your customers.

This toolkit is designed for flexibility—ideal for whiteboards, walls, or cork boards. Our durable, double-sided Customer Journey Mapping posters from paper, cards, and sticky notes offer ample room for personalized insights.

1 x Guideline “Customer Journey Mapping” (PDF download only) (please use Edge)

2 x Customer Journey Mapping posters* (paper, 140×100 cm)

2 x Customer Touchpoint Map posters* (paper, 140×100 cm))

100 x Sticky Notes “Touchpoints”

100 x Blank Sticky Notes

14 x Theme Cards

30 x Arrow Cards “Customer Activities”

2 x Sticker Sets

25 x Pins and Identification Tape “Emotional Journey”

* The posters are a printed on both sides, i.e. 2 double-side printed posters

These tools provide an end-to-end holistic approach to understanding and enhancing your customer’s journey.

• Gain further insights into Customer Journey Mapping with cx/omni's detailed guide (46-page PDF). Download here (you need to accept their cookies). 
• Interested in professional Customer Journey Mapping workshops? Reach out to the cx/omni support team at +49-89-207042-986.
• For a seamless online experience, consider trying the cx/omni SaaS solution—free for up to 5 users and 100 touchpoints.

1. Flexibility: Take the toolkit with you to your team or customer
2. Comprehensiveness: All the tools you need for a successful workshop.
3. Insightfulness: Built for gaining deep insights into customer behaviors and emotions.

https://cxomni.net/guideline-customer-journey-mapping/